Beauty Spa Manager
The ideal candidate will have experience in the beauty or wellness industry but we would be interested in applicants with a different background in a customer facing industry. The role involves leading a team of 5.
Job Purpose
Manages the efficient and profitable running of the spa
Actively markets the salon to both maintain and increase client numbers
Responsible for the entire team including reception.
To lead by example demonstrating the highest standard of professionalism at all times.
Complete a comprehensive check of the salon before it opens and during the day, arranging for any necessary changes to schedules etc to be carried out.
Carry out room audits every day to ensure high standards.
Key Accountabilities & Responsibilities
Communicating the Sleeping Beauty culture of service to clients and staff.
Encourages and motivates the reception staff to ensure high standards of performance and delivery.
Manages the day to day staffing of the reception desk ensuring adequate staffing at all times.
Ensures the reception area is presented to the highest standard.
Manages all reception activities and ensures that all client bookings/bills are dealt with courteously and efficiently.
Ensures the smooth running of the reception area in particular with overall responsibility for cash and paperwork procedures.
Takes overall responsibility for all daily banking and the management of the petty cash.
Ensures that accurate records are kept of all client data and that it is reviewed and updated regularly.
Reviews the notice area to ensure it is well presented and up to date and all staff have read notices.
Completes the risk assessments of Health and Safety issues and takes action to meet the legal requirements, keeping the salon directors fully informed.
To plan future staff requirements to maintain staff levels and fluctuations in trade through the year.
To discipline and guide all members of staff to create a happy working atmosphere for the benefit of both staff and clients.
To ensure salon cleanliness and maintenance is in keeping with the company’s general policy on services.
Delegation/Communication
To communicate through all staff levels:
o Company policies and procedures o Staff changes o Company plans o Management’s satisfaction or dissatisfaction o Feedback from clients
o Delegates appropriate tasks for therapists to do when they are not fully engaged with clients.
o To monitor, motivate and encourage the team to reach their own financial targets.
o Completes the daily huddle sheet and maintains target sheet.
o To ensure a daily meeting is held or everyone has read the huddle sheet each day.
o Follow the specified marketing plan and execute all aspects to the best of your ability.
o Carries out One-to-One reviews monthly to go over retail and ratios with individual staff members.
o Carries out appraisals and performance reviews as and when required.
o Communicates and records any issues/complaints from either staff or clients and passes to the complaint form to directors if appropriate.
o Provides induction training for all new staff to include job descriptions, health and safety, fire safety and evacuation procedures.
o Carries out First Aid training and administers first aid when required.
o To attend meetings as/when required.
Financial
Adheres to financial guidelines as laid down by salon directors.
Manages retail sales, setting targets and reviewing current sales.
Increase salon turnover in line with targets, analysing past and current performance and identifying areas of improvement.
Has overall responsibility for ensuring salon makes monthly targets.
Suppliers
Liaise with product companies, reviewing current ranges, identifying new products and potential promotions with the salon directors.
Manages budget to order stock, maintaining adequate stock levels and ensuring value for money.
Job Type: Full-time
Salary: £27,000.00 per year
Benefits:
Company pension
Employee discount
On-site parking
Schedule:
8 hour shift
Supplemental pay types:
Tips
Education:
Certificate of Higher Education (preferred)
Work Location: In person
To apply for the position email a full CV to info@sleepingbeautysalon.com.